RETURNS & EXCHANGES
Our refund policy lasts for 30 days after the delivery. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a tracking number of the returned goods. All our goods need to be shipped back to our main warehouse in the EU. Please do not try to send your purchase back to our US fulfillment center, this is a service we use for deliveries only — they do not accept returned packages.
We can't offer any return labels as we are selling globally and we operate outside of the States. Please be prepared to pay for shipping fees if you consider returning an item.
REFUNDS AND OUR 30 DAY MONEY BACK GUARANTEE
We offer a 30 day delivery guarantee after your order receives a tracking number. If your order does not arrive within 20 business days (30 days), you are then eligible for a refund. 30 Day Money Back Guarantee does not cover delivery delays caused by natural disasters, wars, viruses or other similar events that are beyond our control.
If your package was not delivered to you, we will send you a new package for free, or fully refund your order cost. To avoid fraud, we don't refund any orders that have tracking information status showing delivery. Your package is considered to be lost in transit if there is no tracking proof of delivery after 30 days of receiving a tracking number on your order.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at email@example.com.
You will be responsible of paying for your own shipping costs of returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if we can't track it.
Questions about the Refund Policy should be sent to us at firstname.lastname@example.org.